HOW LONG IS THE SHIPPING TIME?
Average transit times: 5 – 20 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
HOW DO I KNOW IF MY PAYMENT IS SECURE?
PAYFAST
We use Payfast, which is an online payment platform for South African consumers and online businesses.
How Payfast keeps your transactions secure
Their security protocols are as, if not more, robust than South African banks.
- PCI-DSS Level 1 Compliant
All our customers’ credit card payments are done in Payfast’s secure environment.
Payfast’s website, payments page and help site are hosted on secure servers, safeguarding against phishing attacks.
This extra layer of security is used for all online transactions using a credit card.
An improved mobile-first level of authentication for online transactions using a credit card.
By monitoring where transactions originate from Payfast can look for mismatches with the card’s issuing country.
Checks the card-issuing bank locations from certain countries.
Payfast uses Extended Validation SSL with 2048-bit encryption, the highest level encryption available.
- ASV Scans on a weekly basis
Payfast runs weekly network scans to look for new possible vulnerabilities and certify quarterly.
- Two-factor authentication
This extra layer of security is available to restrict access to your Payfast account.
Payments and card details are automatically checked against large online databases of blacklisted details.
Payfast utilises WAF technologies to detect and stop malicious activity before it reaches their servers.
- Fraud Reviews
- All suspicious transactions are manually reviewed by their support team.
- To find out more about Payfast, click here.
PAYPAL
Paypal secure checkout will be coming soon.
DO YOU INCLUDE RADIO INSTALLATIONS IN YOUR PRICES/SERVICES?
Please note that we do not offer radio installation as part of our services. However, we understand that this is an important aspect of your car radio upgrades and we are here to help. We do have a list of reputable radio installers in the Johannesburg area that we can recommend to our clients. Please feel free to
get in touch with us and we will be happy to provide you with the information you need to find a skilled and reliable installer for your radio installation.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to South Africa.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You MUST cancel your order within 24 hours after creating it for the cancellation to be applied. You will not be able to cancel however If the item has already been shipped. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at
[email protected]. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with: – Your order number. – A picture of the damaged product.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.
